Senior Workplace Operations Manager
Leads workplace operating strategy, facilities governance, budgets, safety, and employee experience across OpenAI’s India locations. The role requires 8+ years of multi-site operations experience, strong vendor and stakeholder management, and the ability to combine country-level strategy with hands-on execution.
About the job
Responsibilities
- Set and own the country-wide workplace operating model, service quality, operational readiness, employee experience, and escalations across India.
- Keep India workplaces safe, reliable, welcoming, and ready for employees, visitors, and business priorities.
- Own integrated facilities-management governance, service standards, SLAs, KPIs, commercial accountability, and escalation paths for facilities-management partners, contractors, and specialist vendors.
- Serve as a strategic workplace partner to India business leaders and regional REW leadership.
- Own country-level operating budgets, forecasting, resource prioritization, purchasing discipline, and vendor spend in partnership with Finance and Procurement.
- Lead operational readiness and cross-functional handover for office openings, expansions, renovations, moves, commissioning, and post-occupancy stabilization.
- Own governance and escalation of workplace safety, facilities-related compliance, emergency preparedness, incident response, corrective actions, and business continuity.
- Define and improve scalable playbooks, standard operating procedures, service standards, documentation, and reporting across sites.
- Define service KPIs and use workplace data, employee feedback, operational metrics, and financial insights to inform leadership decisions.
- Coordinate with Workplace Experience, Food, Corporate Security, IT, People, Finance, and Procurement on programs, executive visits, events, and office changes.
- Provide senior operational leadership during incidents, communicate with stakeholders, and drive resolution and corrective actions.
- Advance an AI-native workplace through AI, automation, and lightweight tools.
Requirements
- 8+ years of experience in workplace, facilities, corporate real estate, hospitality operations, or a related field, including complex or multi-site environments.
- Independent leadership of workplace or facilities operations across multiple locations in India.
- Experience building or scaling operating models in Mumbai, New Delhi, and Bangalore.
- Experience managing integrated facilities-management providers, contractors, and specialist vendors, including SLAs, performance reviews, escalations, and commercial accountability.
- Ownership of country-level operating budgets, forecasting, procurement, invoice processes, and vendor spend.
- Working knowledge of workplace safety, emergency preparedness, business continuity, and India facilities-related compliance.
- Experience partnering with business leaders, regional stakeholders, executives, landlords, vendors, and cross-functional partners without formal authority.
- Strong project and change-management skills.
- A systems mindset and experience turning recurring problems into processes, standards, reporting, and operating rhythms.
- Clear, proactive communication of operational risks, priorities, decisions, and trade-offs.
- Senior-level independent ownership, sound risk and escalation judgment, and the ability to move between country strategy and hands-on execution.
- Ability to thrive in a high-growth, fast-changing environment.
Preferred Qualifications
- Experience in a high-growth global technology company or similarly complex, service-intensive organization.
- Direct involvement in opening, expanding, relocating, or stabilizing offices in India.
Skills
Facilities Management, Workplace Operations, Corporate Real Estate, Hospitality Operations, Vendor Management, Service Level Agreements, Key Performance Indicators, Budgeting, Forecasting, Procurement, Workplace Safety, Emergency Preparedness, Business Continuity, Change Management, Artificial Intelligence
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