Forward Deployed Engineer
Customer-facing engineer delivering end-to-end solutions for home healthcare clients, collaborating with sales/GTM, and feeding insights into the product roadmap. Requires 2+ years as a full-stack generalist comfortable with AI/LLMs and customer interaction.
About the job
What You’ll Do
- Interact directly with customers and deliver solutions end to end, from understanding pain points to designing and implementing solutions
- Work closely with sales and GTM to close deals and activate customers
- Drive product feedback loops directly back into the product roadmap
First 90 Days
- Meet customers. Jump in on implementations already in progress, join customer calls, and get deep on how homecare scheduling actually works. By the end of month one, own active customer relationships yourself.
- Iterate independently with customers. Diagnose and resolve customer issues directly, build quick fixes that unblock go-lives, and deliver small customizations.
- Contribute to the product roadmap. Identify patterns across multiple customers, such as friction points, repeated requests, recurring workarounds, and work with the team to generalize it into a product improvement.
You're a Good Fit If
- Strong generalist (2+ years shipping real products) who can work across the stack
- Genuinely enjoy speaking with customers
- Stay on the cutting edge of AI dev workflows and love using coding agents to automate engineering, observability, and the entire development workflow
- Interested in the full product development loop: understanding a problem, building a solution, seeing it used, and iterating
- Comfortable with ambiguity and figuring things out as you go
- Worked with LLMs in production (or are eager to)
What We Offer
- Interesting, high-leverage work at a company growing very fast
- Competitive compensation in line with venture-backed Series A companies
- Small team where your work ships to customers immediately
- In-person in NYC - we work in the same room
Skills
AI, LLMs, Coding Agents, Full-Stack, Observability, Product Development, Customer Implementation
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