Global Sales Enablement Systems Administrator

Responsibilities

Own day-to-day platform administration

• Administer and configure enablement and productivity platforms according to business needs, including user provisioning, content management, permissions, and integrations
• Keep systems clean, accurate, and up to date across both third-party tools and homegrown applications

Be the team's operational backbone

• Own and resolve support tickets across enablement platforms, ensuring sellers and internal stakeholders receive timely, high-quality responses
• Act as the first line of support for technical and access issues, and maintain platform hygiene
• Handle user management requests from intake channels quickly and thoroughly

Contribute to our homegrown platform

• Maintain and contribute to custom-built enablement platform (HTML, JavaScript, Next.js, DB ORMs, React, Tailwind CSS)
• Serve as technical backup to the team's full-stack engineer on design and development work
• Participate in UAT and iterative testing as new capabilities launch

Support our data and reporting strategy

• Build, maintain, and improve dashboards and data workflows for reporting, performance visibility, and operational decision-making
• Work with Google Sheets, Google Apps Script, and AI tooling

Identify improvements and build smarter in AI-powered environments

• Proactively identify opportunities to improve efficiency, including building agents or automations to streamline recurring processes
• Notice what's not working, dig into the "why," and bring forward clear, actionable solutions and drive governance of agentic workflows
• Leverage AI to build and maintain knowledge of how systems interact across the enablement stack

Develop and maintain documentation

• Keep runbooks, SOPs, technical docs, and user guides current so the team can self-serve and scale
• Ensure appropriate documentation and controls are in place across all administered platforms

Partner across the organization

• Work closely with Enablement Program Managers, engineers, and business stakeholders to understand requirements and translate them into technical solutions
• Support cross-functional partners with data, testing, and operational tasks

Requirements

Minimum requirements

• 3+ years of experience in a systems administration, technical operations, or related role
• Experience with system user management and user access provisioning
• Working knowledge of HTML, JavaScript, and CSS
• Experience working with Google Sheets or similar
• Foundational data literacy like reading reports, interpreting and understanding data structures, and running basic queries

Preferred qualifications

• Background in sales enablement, adult learning, education technology, revenue operations, or a GTM-adjacent environment
• Experience with sales enablement LMS or CMS platforms such as Skilljar or Highspot
• Familiarity with tools like Asana or similar project tracking platforms
• Familiarity with building automations, APIs, scripts, or agents to streamline operational workflows
• Experience with Google Apps Script
• Experience building or maintaining homegrown web applications
• Experience with Git, CI/CD, and deploying to production environments
• Experience building or maintaining modern full-stack technologies using Next.js, React, and Tailwind CSS