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Komodo HealthKomodo HealthNew York, NY

Senior Director, Analytics Services

Leads analytics services delivery, pre-sales advisory, and managed services for healthcare clients using Komodo's data platform. Drives AI integration, customer retention, team growth, and revenue expansion in life sciences.

213k – 265k/yr
RemoteBusiness Operations

About the role

Responsibilities

  • Lead end-to-end analytics services delivery, overseeing execution of core offerings and AI-enabled solutions across strategic accounts.
  • Serve as senior pre-sales partner, advising Sales and Account Management on scoping, proposals, and consultative conversations.
  • Own managed services delivery model, establishing engagement frameworks, SLAs, and KPIs to drive adoption and retention.
  • Guide Account Management and Customer Success on account strategy to achieve business outcomes.
  • Champion AI tools and automation integration to improve efficiency, scalability, and impact.
  • Collaborate with Product and Engineering to inform new offerings as voice of the customer.
  • Build, staff, and develop high-performing analytics services team.

Requirements

  • Experience leading managed/professional services in healthcare/life sciences, spanning delivery and pre-sales.
  • Hands-on business analytics experience in biopharma (Commercial, Medical Affairs, Market Access, Real-World Evidence; HCP, provider, payer, patient data).
  • Strong consultative skills, presenting to executives.
  • Proven ability to drive customer usage, satisfaction, retention via strategic planning and delivery.
  • Experience with process improvements, automation, GenAI integration.
  • Exceptional leadership, team-building, coaching skills.
  • Ability to manage multiple relationships and initiatives under pressure.

AI Expectations

  • Strategic AI application with judgment/creativity.
  • Curiosity/initiative in exploring AI tools/workflows.
  • Reflexive AI integration for productivity (e.g., Notion AI, Perplexity, Claude).

Compensation

Base pay: $212,500–$265,000 USD (All US locations); $244,000–$265,000 USD (SF Bay Area/NYC). Eligible for bonuses, equity, health/dental/vision, 401(k) match, PTO.

Skills

Healthcare DataReal-World EvidenceBusiness AnalyticsGenerative AIAI ToolsManaged ServicesProfessional ServicesBiopharma AnalyticsProcess AutomationCustomer Analytics
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