Head of Creative Operations

What You'll Do

• Lead, mentor, and grow a team of creative producers spanning brand, campaign, video, events, and web production, setting a high bar for project management and execution quality.
• Build and maintain an operating model for Brand & Creative that covers intake, prioritization, resourcing, trafficking, and reporting, giving the team and stakeholders clear visibility into work and tradeoffs.
• Define and manage how work enters the team, including intake forms, briefing standards, and prioritization frameworks that balance urgency with strategic importance and protect space for high-impact work.
• Own creative project management tooling (e.g., Asana, Airtable, Linear, or similar) and the workflows, templates, and standards that ensure consistent use across producers, designers, writers, and partners.
• Oversee capacity planning and resourcing across internal creatives, producers, agencies, and freelancers, making informed recommendations on when to flex with vendors versus hire in-house.
• Manage relationships with external production companies, agencies, and freelancers, from selection and scoping through onboarding, day-to-day coordination, and performance accountability.
• Track and manage budgets across campaigns, shoots, events, and other creative programs, surfacing risks early, proposing options, and partnering with leadership to make responsible tradeoffs.
• Develop and maintain playbooks, process documentation, and scalable workflows that reduce friction, improve predictability, and protect creative quality as the volume and complexity of work grow.
• Act as connective tissue between Brand & Creative and functions like Marketing, Product Marketing, Comms, Sales, and Customer Success, translating business needs into clear creative plans and timelines.
• Continuously identify workflow and collaboration pain points, run experiments to improve them, and measure impact using both qualitative feedback and operational metrics.

What You Have

• 8+ years in creative operations, production management, or brand operations, ideally in-house at a high-growth technology company.
• 3+ years managing teams of producers or project managers, with a track record of developing talent and raising the operational bar.
• Deep command of creative project management tools and how to configure them for a fast-moving team (Asana, Airtable, Linear, or similar), including building workflows, dashboards, and reporting.
• Experience managing complex, multi-faceted productions across brand campaigns, video, events, and digital/web, from initial briefing through delivery and post-mortems.
• Proven ability to manage agency and freelancer relationships at scale, including contracts, onboarding, scopes of work, feedback rituals, and performance accountability.
• Strong budget management skills: comfortable owning and reconciling spend across multiple concurrent projects and vendors, and surfacing risks before they become problems.
• Comfort operating at both the strategic and executional level — you can design the system and also step in to handle urgent issues when needed.
• Excellent communication skills, with the ability to manage up, across, and alongside creative teams and cross-functional stakeholders, building trust and alignment.
• A process-oriented mindset paired with genuine appreciation for creative craft and quality; you know when to add structure and when to get out of the way.