Senior Director, Marketplace Operations & Health

Responsibilities

• Own the end-to-end optimization and health of Upside’s marketplace operations, from retailer data pipelines through marketplace systems
• Identify opportunities to drive overall growth and accelerate strategic initiatives through optimization and tuning of marketplace systems
• Execute, deliver and report on strategies to accelerate growth and drive strategic initiatives
• Define and deliver a continuous improvement roadmap to CPO-level leadership, surfacing trends, patterns, and systemic risks
• Define the monitoring model, alerting thresholds, and SLAs that underpin marketplace reliability
• Build and operate a layered health model that detects anomalies, data quality failures, and marketplace disruptions in real time
• Lead the incident lifecycle for data and quality failures: detection, triage, resolution, and post-mortem review
• Embed Lean/Six Sigma discipline to systematically reduce root causes of quality issues
• Push validation and self-healing capabilities upstream into the core product
• Partner closely with Product, Engineering, Data Engineering, and B2B/B2C commercial teams
• Manage and develop the Marketplace Operations team (currently 3 ICs)
• Apply AI-centric approaches to monitoring, investigating, and scaling operations

Requirements

• 7+ years in data operations, marketplace/platform ops, or system data reliability engineering with a business focus
• Cross-functional leadership experience across Data Engineering, Ops, Marketing and GTM/Sales
• Incident management and post-mortem ownership
• Experience building health monitoring frameworks at scale (alerting, SLAs, dashboards)
• Strong data literacy and analytical fluency (SQL, data pipeline awareness)
• Track record of driving systematic improvement

Nice-to-Haves

• Lean/Six Sigma experience (DMAIC and similar frameworks)