Account Manager, Client Services

What you’ll be doing

• Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships.
• Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals.
• Identify and set up cross-sell and upsell opportunities into new product lines to expand account value.
• Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed.
• Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels.
• Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends.
• Track conversion rates and program adoption to identify trends by program, market, and portfolio.
• Partner with AEs to translate corporate-level program sales into executable rollout plans.
• Maintain accurate, timely records of all activity in HubSpot.
• Travel regularly (approx. one week per month) to meet with current partners.

What We're Looking For

• Passion for improving leasing operations and delivering peace of mind to owners and renters.
• Strong listening skills with the ability to translate client needs into product opportunities.
• Proven relationship manager with a track record of building trust with property operators and C-level decision makers.
• Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements.
• Highly organized, detail-oriented, and disciplined in CRM usage.
• Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes.
• Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients.

Preferred background

• 2+ years of experience in the multifamily real estate industry with strong market knowledge.
• Existing network of industry relationships across ownership, management, and investment firms.

Benefits

• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Generous PTO and paid holidays
• Flexible working hours
• 401(k)
• Paid parental leave
• Company sponsored short and long term disability
• Flexible spending accounts (healthcare, dependent care, commuter)
• Competitive salary