Account Manager

What you'll do

Client ownership & relationship management:

• Manage 4–8 clients across 100–120 accounts as the primary point of contact and relationship owner
• Deliver proactive communication and strategic guidance — clients should hear from you before they need to reach out
• Provide monthly and mid-month performance reports with clear analysis and actionable recommendations, completed by set deadlines
• Monitor client KPIs, retention, and satisfaction — identify risks early and take action within 48 hours
• Maintain a monthly retention rate of 96%+ and a response time under 6 hours

Campaign & performance management:

• Oversee all digital aspects of client campaigns including Paid Search, Paid Social, SEO, Organic Social, Geofencing, Display, Reputation Management, Email, and more
• Proactively analyze campaign data to identify trends, issues, and optimization opportunities
• Collaborate cross-functionally with Paid Media, Organic, and Tech teams to drive continuous performance improvement

Product & platform:

• Serve as a product expert for Fiona, Digible’s tech platform — lead client demos, support onboarding, track issues, and relay feedback to the development team

Team & department contribution:

• Contribute insights and process improvement ideas to departmental initiatives
• Work cross-functionally to ensure accuracy, efficiency, and consistent service delivery

Requirements

• 2–4 years in a client-facing role
• 2+ years of digital marketing experience, including paid search and paid social
• Experience in a fast-paced agency environment
• Strong communication skills — clear, responsive, and direct
• A growth mindset and genuine curiosity about digital marketing

Nice-to-haves

• Multifamily, Senior Living, or Student Housing experience is a plus

Compensation & Benefits

• Annual Salary: $70k-$87k
• 4-Day Work Week (32 Hour Work Week)
• WFA (Work From Anywhere)
• 3 weeks of PTO, Sick leave, and Bereavement
• 11 paid holidays
• 401(k) + Match
• 75% employer paid health benefits (Medical, Dental, and Vision)
• $75/month reimbursement for Physical Wellness
• $75/month reimbursement for Mental Wellness
• $1000/year travel fund for employees who have been with Digible 3+ years
• Dog-Friendly Office
• Paid Parental Leave
• Weekly Lunches and Snacks for in-office employees