Renewals Specialist

Renewal Management

• Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes
• Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals
• Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies

Customer Engagement

• Build and maintain strong relationships with customers to understand their usage, needs, and challenges
• Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB

Data Analysis

• Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts
• Provide regular updates to the management team on renewal status and key metrics

Cross-functional Collaboration

• Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals

Requirements

• 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment
• Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution
• A track record of strong performance against defined targets, metrics, or goals
• Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
• Strong problem-solving, organization, and negotiation skills
• Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time
• Talent for building solid relationships with internal and external stakeholders
• Self-motivated with a strong drive to succeed
• Prior exposure to database, cloud, and infrastructure technology is a plus