Global Payroll Operations Specialist
Manages payroll workflows, statutory filings, compliance issues, and operational improvements across Australia and New Zealand. Requires 2–5 years of payroll operations experience, ANZ compliance knowledge, strong communication, and meticulous case and process management.
About the job
Responsibilities
- Manage assigned payroll workflows across Australia and New Zealand, including payday filing, STP, year-end finalisation, statutory submissions, KiwiSaver, FBT, Payroll Tax, and other country-specific processes in line with ATO and IRD requirements.
- Investigate and resolve customer, tax, filing, and compliance issues; escalate complex matters with context, evidence, and recommended next steps.
- Communicate with customers, government agencies, internal stakeholders, and cross-functional partners, providing timely updates and follow-through.
- Partner with Product, Engineering, Compliance, and Payroll Operations teams to identify compliance issues, tooling gaps, calculation concerns, and workflow friction.
- Complete Jira work, casework, audits, reconciliations, and documentation with accurate evidence.
- Build and maintain SOPs for evolving payroll processes.
- Use operational insights to improve payroll accuracy, consistency, customer experience, and process efficiency.
Requirements
- 2–5 years of payroll operations experience, with exposure to New Zealand and ideally Australia.
- Working knowledge of ANZ payroll compliance, statutory payments, filing, pensions, and agency interactions.
- Experience managing payroll cases, customer queries, operational tickets, reconciliations, audits, or recurring payroll deadlines with minimal follow-up.
- Ability to resolve moderately complex payroll issues, identify root causes, and escalate appropriately.
- Strong written and verbal communication skills.
- High attention to detail and commitment to quality in time-sensitive payroll environments.
- Proficiency in Google Workspace or Microsoft Office for data analysis and workflow management.
Nice to have
- Familiarity with Salesforce, Jira, and Confluence.
Skills
Payroll Operations, New Zealand Payroll, Australian Payroll, Payroll Compliance, Statutory Filing, Kiwisaver, Payroll Tax, Reconciliations, Audits, Google Workspace, Microsoft Office, Salesforce, Jira, Confluence
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