Care Professional HR Associate

Responsibilities

Manage HR Escalations & Issue Resolution

• Engagement in the full lifecycle of CP complaints and HR-related escalations, from intake to resolution.
• Act as a key escalation point for employee relations concerns.
• Assist in resolving CP complaints and escalate complex issues.
• Identify trends in CP concerns and flag opportunities for process improvements.

Provide HR Support and Process Ownership

• Manage high-volume ticket processing (~100 tickets weekly).
• Ensure timely responses to HR inquiries via phone, email, and text within 24-hour SLA.
• Collaborate with Payroll, Compliance, and Operations on payroll and benefits issues.
• Review and approve HRIS changes in Dayforce (direct deposit, wage adjustments, sick leave).
• Lead infection control cycle for CPs.
• Oversee initial lifecycle of non-work-related injuries/illnesses and ADA interactive process.
• Initial ownership of leave of absence requests (personal, medical, FMLA).
• Manage employee status changes (resignations, terminations).

Offer Strategic Support & Continuous Improvement

• Coach market teams on CP privacy and protected classes.
• Present trends and challenges to HR leadership with recommendations.
• Conduct risk mitigation reviews.
• Process employment-related mail (unemployment claims, CA-SDI, returned paychecks).
• Evaluate and process employment verifications.
• Maintain CP profiles in HRIS and generate reports.

Requirements

• 3+ years of professional experience (required)
• 2+ years of customer service experience
• 2+ years experience in HR
• Bachelor’s degree, HR certificate, or equivalent experience
• Outstanding communication and interpersonal skills
• Strong problem-solver, able to work independently and in a team
• Experience in high-growth company
• Exceptional attention to detail
• Excellent technical skills, quick learner of new systems
• Knowledge of HR best practices, systems, and protocols
• Positive attitude, professional telephone demeanor
• Willingness to work weekends consistently (Tuesday-Saturday schedule, flexibility for evenings/weekends)

Compensation & Benefits

• Hourly range: $23.60 – $26.25
• Equity and 401K with up to 4% match
• Medical, dental, vision (zero cost plan option)
• Short Term Disability, Long Term Disability, Life Insurance (employer paid)
• Generous time off, Employee Assistance Program