Technical Partner Manager

Responsibilities

• Build and maintain strong, long-term relationships with key financial ecosystem partners, serving as the primary point of contact for technical inquiries and operational support.
• Collaborate closely with partners to define and implement successful integrations, ensuring all technical requirements are met and projects are delivered on time.
• Establish Service Level Agreements (SLAs) and performance standards for partner accounts, leveraging metrics and data analysis to monitor and improve partner health and satisfaction. Regularly drive technical reviews to improve partner performance.
• Work across multiple Stripe teams—including Engineering, Product, and Partner Development—to support and drive process enhancements and technical solutions that benefit partners.
• Assist in incident resolution by coordinating with internal teams to manage partner communications effectively and resolve issues efficiently.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• Minimum of 6 years of experience in partner management, technical project management, or business operations, especially managing external partnerships.
• Experience with payment technologies and ecosystems.
• Proven ability to drive medium to large-sized technical projects in collaboration with external partners and cross-functional internal stakeholders.
• Excellent interpersonal and communication skills, capable of effectively conveying technical information to non-technical stakeholders.
• Willingness to travel as necessary to meet partner needs.

Nice-to-Haves

• Basic to intermediate proficiency in SQL and XML.
• Ability to thrive in an unstructured, fast-moving environment.