Software Engineer, Voice Agents / AI - Deepgram for Restaurants
Build scalable backend systems for restaurant voice AI agents, integrating ML models, POS systems, and optimizing for noisy environments. Requires 4+ years backend experience, cloud infrastructure, and AI familiarity.
About the job
The Opportunity
Join Deepgram for Restaurants, a vertically focused business unit solving key challenges in restaurant voice AI, including ultra-robust ASR in noisy environments, menu-aware ordering agents, real-time analytics, and hardware integration.
What You’ll Do
- Design, develop, and maintain scalable, high-performance backend systems for our automated order-taking platform
- Collaborate closely with our team to ensure the seamless integration of our backend with our ML models and client devices
- Monitor and optimize the performance of our backend systems in production environments
- Build and maintain integrations with 3rd party restaurant software systems like POS, loyalty, payment gateways, and customer data platforms
- Implement best practices in system design, code quality, and testing to ensure a reliable, secure, and maintainable system
- Optimize AI pipeline to improve performance in challenging audio environments, robustly handle ambiguous customer requests, and rapidly scale to new menus
- Push the very boundaries of LLMs and voice AI technology to solve one of the technology industry’s historically elusive challenges
- Run experiments to validate the product impact of new functionality
It’s Important To Us That You Have
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 4+ years of hands-on experience in developing, implementing, and maintaining backend infrastructure in production environments
- Proven track record of building and deploying scalable, high-performance backend systems
- Experience with cloud-based infrastructure and deployment technologies, such as AWS and API design
- Excellent problem-solving skills and the ability to adapt to a rapidly evolving startup environment
- Strong communication skills and the ability to work collaboratively with a team
- Willingness to problem solve across our entire product
- Ability to proactively recognize problems and identify solutions to those problems
- Results oriented and care about the impact of your work
It Would Be Great if You Had
- Experience working with audio
- Experience taking a backend system from zero to one
- Experience building and maintaining a system that integrates with many 3rd party APIs, particularly Point of Sale systems
- Experience with Python, Kotlin, or Java
- Experience with containerization tools, such as Docker and Kubernetes
- Experience working in or alongside AI / ML
Benefits & Perks
- Medical, dental, vision benefits
- Annual wellness stipend
- Mental health support
- Life, STD, LTD Income Insurance Plans
- Unlimited PTO
- Generous paid parental leave
- Flexible schedule
- 12 Paid US company holidays
- Quarterly personal productivity stipend
- One-time stipend for home office upgrades
- 401(k) plan with company match
- Tax Savings Programs
- Learning / Education stipend
- Participation in talks and conferences
- Employee Resource Groups
- AI enablement workshops / sessions
Skills
Python, Kotlin, Java, AWS, API Design, Docker, Kubernetes, LLMs, Asr, Machine Learning
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