Senior Product Manager, Post Order Experience
Own the strategy, roadmap, and execution for ezCater’s post-order customer experience, improving order management, reviews, rewards, retention, and self-service. The role requires 5+ years of consumer e-commerce product management experience, strong analytics, customer empathy, and cross-functional leadership.
About the job
Responsibilities
- Drive the vision and roadmap for the post-order experience, including order management and visibility, reviews, and rewards.
- Use customer research and data to communicate and advocate for product strategy.
- Develop deep empathy for users and represent their needs in product decisions.
- Lead cross-functional initiatives with Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service.
- Identify opportunities for innovation and improve the marketplace user experience.
- Define, monitor, and own KPIs and success metrics; iteratively experiment to improve outcomes.
- Travel to Boston quarterly for planning and business reviews, up to five days per quarter when applicable.
Requirements
- 5+ years of product management experience focused on consumer-facing e-commerce products.
- Experience innovating on behalf of customers and developing creative solutions.
- Strong analytical ability and comfort manipulating data and building hypotheses.
- Fluency with AI tools such as Claude for prototyping and improving execution speed.
- Strong teamwork and collaboration skills across functional areas.
Nice-to-Haves
- Marketplace experience.
- Post-order product experience.
Compensation and Benefits
- National total target cash compensation, including base salary and bonus target: $161,00–$213,000 annually.
- Stock options.
- 12 paid holidays and flexible paid time off.
- 401(k) with company match.
- Health, dental, and FSA benefits.
- Long-term disability insurance.
- Mental health and family planning resources.
- Remote-hybrid work from the Boston office, from home, or a combination of both.
Skills
Product Management, E-Commerce, Marketplace Products, Product Strategy, Roadmapping, User Research, Data Analysis, Experimentation, Kpi Development, Artificial Intelligence, Claude, Cross-Functional Collaboration
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