Implementation Manager

Key Responsibilities

• Complex Project Delivery: Own the execution of complex, enterprise implementations end to end. Run the project plan, the critical path, the workstream coordination, and the risk log.
• Discovery & Solution Design: Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration.
• Integration & Onboarding: Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation.
• Project Management: Build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks.
• Stakeholder Management: Map and manage the stakeholders on both sides of a delivery, from the customer's project sponsors and technical teams to internal engineering and product.
• Go-Live Execution: Plan and run dry runs and cutovers. Take a launch from "the configuration is ready" to "it works in production for this customer."
• Training & Enablement: Train customer teams on the platform and produce the documentation and runbooks.
• Hypercare & Stabilization: Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable.
• Risk & Issue Management: Identify risks early, manage issues to resolution, and escalate proactively.

Requirements

• 3-5 years of experience in delivery, implementation, or technical project management, ideally for a B2B software product sold to enterprise customers.
• Track record of personally owning complex deliveries from kickoff to a live, stable production state.
• Strong project management skills: building and owning a project plan, holding a critical path, sequencing work, tracking risks and dependencies.
• Strong stakeholder management skills: aligning customer and internal stakeholders with competing priorities, setting and holding expectations.
• Technical fluency with APIs, data, and integrations; comfortable holding technical conversations with engineers and customers.
• Excellent written and verbal communication skills in English.
• Ability to work independently, take ownership of tasks, and meet deadlines consistently.
• Travel flexibility for customer meetings or team gatherings, as needed.

Preferred Skills

• Understanding of anti-fraud, anti-money laundering, or compliance domains.
• Previous experience implementing software for banks or large, regulated financial institutions.
• Exposure to cloud data and event-driven systems, such as AWS, streaming pipelines, or columnar stores.
• Hands-on comfort with SQL or scripting to validate data during a migration or backfill.
• Understanding of financial data security and privacy regulations, such as GDPR or PCI-DSS.

Benefits

• Housing subsidy for those living within 1 mile of the office.
• Position with direct exposure to leadership and influence on GTM strategy.
• Product with clear, real-world differentiation.
• High-bar environment focused on execution, learning, and continuous improvement.
• Equity from day 1 at a Y Combinator startup.
• Work alongside a highly competent, top-tier team, including professionals from Y Combinator, ex AWS, and Palantir.
• Low-bureaucracy environment, minimal meetings, and an asynchronous communications culture.