Operations Specialist

Responsibilities

• Develop warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems.
• Complete complex warehouse and inventory tasks using advanced metrology and data analysis.
• Lead demanding assignments, resolve inventory-related issues, and identify process improvements.
• Determine methods and procedures for new warehouse assignments while facilitating and leading teams.
• Oversee daily inventory usage and accuracy using advanced tracking methodologies.
• Direct receipt, inspection, and staging of shipment inventory to maintain rigorous quality standards.
• Escalate and resolve quality and logistics issues affecting inventory levels.
• Design and maintain process documentation and standard operating procedures (SOPs).
• Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and resolution facilitation.
• Analyze return-cycle documentation to lead continuous quality improvements.
• Identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable improvements.
• Support production and fulfillment teams in meeting strategic schedules.
• Work onsite in Santa Clara beginning at 8:00 AM Pacific; occasional extended hours may be required.
• Lift up to 20 pounds and travel periodically to offices, customer sites, conferences, and company functions.

Requirements

• Minimum 6 years of related experience in warehouse, logistics, or inventory management.
• Specialist-level expertise in warehouse operations, with the ability to work independently as a facilitator and leader.
• Extensive experience with Lean Six Sigma, 5S, and other warehouse process-improvement methodologies.
• Advanced proficiency with Warehouse Management Systems (WMS) and ERP systems, including NetSuite.
• Demonstrated proactive problem-solving and Root Cause Analysis experience.

Nice-to-Haves

• Fulfillment experience in other facilities.
• Familiarity with Google Workspace.
• Experience using metrology and inspection instruments.
• Coursework in science, mathematics, statistics, engineering, manufacturing, or a related field.

Compensation and Benefits

• Annual salary range: $36–$39.50 USD.
• Health, dental, and vision coverage; the company pays 100% of the employee premium and 85% of the family premium.
• 401(k) matching dollar-for-dollar up to 6%, capped at $6,000 per year, with immediate vesting.
• $1,200 wellness reimbursement, prorated based on start date.
• $3,000 annual learning and development stipend and mentorship program.
• 15 vacation days, 10 holidays, and 7 sick days annually.
• Paid parental leave, including up to 16 weeks for birthing parents.
• Commuter benefits.