Skip to content
RipplingRipplingUnited States

Implementation Manager, Enterprise (Managed)

Leads implementation and adoption of Rippling's HR, payroll, benefits, and IT products for enterprise customers. Requires 3+ years in SaaS implementation/customer experience and 2+ years in HCM, with strong project management and cross-team collaboration skills.

Salary not listed
Remote3+ YOESolutions Architecture

About the role

What you will do

  • Partner one-on-one with clients to develop custom plans and implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products tailored to the customer's specific business objectives
  • Proactively manage the implementation process end-to-end, consulting with customers to align on target timelines and specific goals, ensuring that each milestone meets their operational needs
  • Drive adoption of purchased products providing bespoke guidance, best practices, and insights that empower clients to maximize the platform's capabilities
  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs and long-term customer success
  • Collaborate closely with Product and Engineering to offer feedback on customer insights, partner on technical issues, and advocate for product enhancements that align with customer needs and industry trends
  • Collaborate with internal teams in the development of processes and best practices which integrates customer feedback and learnings to increase operational efficiency and success

What you will need

  • 3+ years of hands-on experience in Implementation and/or Customer Experience at a rapidly growing SaaS company
  • 2+ years experience in a customer-facing position within the HCM (HR, Payroll, Benefits, Time and Attendance, etc)
  • Proven project management experience, deploying multiple projects simultaneously in a fast-paced environment
  • Stellar communication, presentation, and relationship-building skills along with a deep commitment to driving an exceptional customer experience
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams

Skills

SaaSHcmHrPayrollProject ManagementCustomer SuccessImplementationRipplingBenefits AdministrationIt Platform

Similar roles

Solutions Architecture jobs
OpenAI

AI Deployment Engineer, Ecosystem

OpenAISan Francisco, CA

Help strategic partners design, build, evaluate, and launch high-utility plugins for ChatGPT and Codex. Hands-on product engineering role involving prototyping, debugging integrations, cross-functional collaboration, and platform contributions. Requires 4+ years software engineering experience with strong product sense.

197k – 280k/yr
Hybrid4+ YOESolutions Architecture
Figma

Forward Deployed Engineer

FigmaSan Francisco, CA +1

Forward Deployed Engineer partnering with strategic customers to implement Figma's developer workflows like Make Local. Provide hands-on technical support, discovery, and feedback to Product/Engineering while building scalable deployment processes. Requires customer-facing technical experience and modern dev practices.

153k – 296k/yr
Hybrid5+ YOESolutions Architecture
Mem0

Forward Deployed Engineer

Mem0San Francisco, CA

Forward Deployed Engineer embedding with strategic customers to design, build, and ship Mem0 memory API integrations into AI agents. Translate field learnings into product roadmap while owning technical relationships and troubleshooting production issues. Requires 4+ years production software experience and customer-facing technical background.

Salary not listed
On-site4+ YOESolutions Architecture
Rilla

Software Engineer, Integrations

RillaNew York, NY

Forward Deployed Engineer partnering directly with offline-world customers (Home Depot, KKR, etc.) to integrate their data into Rilla's AI sales coaching platform. Own end-to-end high-stakes integration and full-stack projects, with up to 50% travel to client sites. Requires strong coding skills and customer obsession.

185k – 230k/yr
On-siteSolutions Architecture
Coinbase

Solutions Architect

CoinbaseUnited States

Solutions Architect partnering with B2B customers (startups to institutions) as a trusted technical advisor on Coinbase's Sales, Trading and Prime team. Responsibilities include architecting distributed systems, building open-source SDKs, leading end-to-end implementations, and collaborating with sales/product/engineering teams. Requires CS degree, 3+ years software engineering with expert REST/WebSocket and Golang experience, plus blockchain/crypto knowledge.

170k – 170k/yr
Remote5+ YOESolutions Architecture