Technical Account Manager

Responsibilities

• Act as the trusted technical advisor for assigned accounts, understanding their business goals and how our solutions support them.
• Provide proactive technical guidance and support throughout the customer lifecycle, from implementation to renewal.
• Collaborate with Sales, Product, Engineering, and Support teams to deliver a seamless customer experience.
• Own and manage technical escalations, ensuring timely resolution and customer satisfaction.
• Conduct regular account reviews and roadmap sessions to communicate product updates, gather feedback, and ensure alignment.
• Identify opportunities for upselling or expansion based on customer needs and usage patterns.
• Monitor and report on account health, usage metrics, and support trends.
• Serve as liaison between Customer Success, Development, and Product.
• Consult on technical integrations, import configuration, troubleshooting, and ongoing support.
• Drive internal process improvements, documentation upkeep, and product feedback and enablement.

Requirements

• 3-5 years in a customer-facing technical role.
• Experience managing enterprise or mid-market accounts.
• Strong understanding of APIs, integrations and technologies to manage user access and security (SSO, SCIM, SFTP).
• Ability to read logs, debug issues, and translate technical problems into business impact.
• Strong proficiency in AI tools and technologies, with the ability to apply them to optimize customer workflows, automate processes, and improve overall operational efficiency.
• Strong organizational skills and ability to manage multiple pipelines and priorities.
• Excellent written and verbal communication skills, with the ability to collaborate cross-functionally.
• Ability and desire to work in a fast-paced, technically challenging environment.

Benefits

• Competitive base salary + company-wide bonus program.
• Generous and flexible time off and parental leave policies.
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees.
• 401K with generous company match.
• Amazing rewards and incentives.
• Commitment to community service with opportunities to give back.
• Ongoing career development opportunities.