Manager, Technical Training and Enablement

Responsibilities

• Lead and develop an Instructional Designer and Technical Content Manager; set priorities and maintain high standards for quality and speed.
• Own onboarding and ongoing curricula for partner and internal technical audiences across e-learning and in-person formats.
• Create training modules, tests, milestones, and readiness assessments.
• Onboard, upskill, and coach partner technicians, branch managers, and operations managers to improve field efficiency and technical proficiency.
• Own the intake, accuracy, and maintenance of technical documentation, specifications, and the Bevi Help Center.
• Administer the Learning Management System, including users, content, effectiveness, reporting, and completion tracking.
• Manage authoring tools and develop scalable e-learning and in-person programs.
• Partner with Sales, external partners, Product, and Engineering to capture process guidance and translate new products and changes into training and documentation.
• Drive communication, stakeholder alignment, and buy-in across the business and partner network.
• Continuously improve training, documentation, and Help Center processes; use AI to improve efficiency and scalability.
• Travel as needed for training events.

Requirements

• Experience building and operating technical training or enablement programs for internal teams and ideally external partners or channel networks.
• People leadership experience or clear readiness to manage and develop a small team.
• Working knowledge of LMS and authoring platforms such as Absorb and Articulate.
• Familiarity with Salesforce, Zendesk, Google Workspace, Confluence, and Jira.
• Ability to teach across verbal, written, video, and e-learning formats.
• Excellent cross-functional communication and stakeholder management skills.
• Strong process-building, analytical, organizational, and prioritization skills.
• High sense of urgency and a hands-on operating style.
• Ability to use AI to improve training and documentation processes.

Compensation and Benefits

• Salary range: $111,945–$138,285 USD.
• Some roles may be eligible for commission or bonus incentives.
• Equity in the form of stock options.
• Health and medical benefits, flexible spending accounts, and flexible PTO.
• Medical, dental, and vision insurance, with 95% of premiums paid by the employer.
• 401(k) with company match.
• Twelve company holidays and additional paid sick leave.
• Fully paid parental leave for birth and non-birth parents.
• Employer-paid disability and life insurance.
• Wellness and fitness reimbursements.
• Monthly cell phone and commuting stipends.