Senior Presales Engineer
Leads technical pre-sales for Twilio Communications, including discovery, solution architecture, demonstrations, proofs of concept, and customer presentations. Requires at least five years of presales experience or six years supporting technical products, plus software development knowledge and strong communication skills.
About the job
Responsibilities
- Partner with Account Executives on opportunity qualification, demonstrations, proofs of concept, RFPs, design documentation, technical presentations, and enablement sessions.
- Lead the technical and product sale, recommend best-practice solutions, and guide customers in using Twilio APIs.
- Discover customer technical challenges and design, demonstrate, and present solutions that address business needs.
- Build and deliver interactive, complex customer demonstrations of Twilio Communications products.
- Establish trusted relationships with technical and nontechnical stakeholders.
- Identify and resolve customer and organizational problems.
- Contribute to the Solutions Engineering community through knowledge sharing, demonstration materials, and reusable presentations.
- Lead small to medium technical projects with limited oversight.
Requirements
- 5+ years of presales experience selling complex technical products, or 6+ years of professional experience supporting technical products with customer-facing delivery or consulting experience.
- Excellent communication and presentation skills.
- Ability to explain complex topics and build audience confidence.
- Ability to understand customers’ communications needs and guide them toward technical solutions.
- Previous software development experience or working knowledge of one or more of the following:
- Backend development: Java, C#, Node.js, Python, or PHP
- Web development: JavaScript, HTML/CSS, React, Vue.js, or Angular
- REST APIs
- Advanced English proficiency.
- Bachelor’s and/or master’s degree in a technical discipline, such as Engineering, Mathematics, or Computer Science, or equivalent practical experience.
Nice-to-haves
- Familiarity with cloud platforms and cloud application architecture, including Amazon Web Services, Google Cloud, or Microsoft Azure.
- Experience in telecommunications, SIP, contact centers, or security.
- Experience with sales methodologies.
Compensation and Benefits
- Competitive pay.
- Generous time off.
- Parental and wellness leave.
- Healthcare.
- Retirement savings program.
- Approximately 25% travel is anticipated.
Skills
Java, C#, Node.js, Python, PHP, JavaScript, Html/Css, React, Vue, Angular, REST APIs, Amazon Web Services, GCP, Microsoft Azure, Sip
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