Onboarding Program Specialist
Builds and owns the employee onboarding program from offer acceptance through the first 30 days, partnering across People and business teams. The role requires 4+ years in onboarding or HR/People Operations, strong project management, AI-tool fluency, and an analytical, high-ownership approach.
About the job
Responsibilities
Onboarding Program
- Design and own the onboarding program end to end, including pre-boarding, the first day, first week, and first 30 days.
- Build scalable systems and workflows that can flex as headcount grows.
- Use AI tools to automate repetitive onboarding tasks such as documentation, scheduling, FAQs, and progress tracking.
- Own the handoff from offer acceptance to the first day, including background checks, immigration, equipment, paperwork, and welcome communications.
- Define and track success metrics, including new-hire satisfaction, manager feedback, and retention signals, and report results to leadership.
- Continuously iterate based on data, feedback, and instinct.
Cross-Functional Partnership and Coordination
- Partner with IT, Facilities, Payroll, HR Operations, and hiring managers to execute a seamless new-hire experience.
- Work with department leaders to build role- and team-specific onboarding tracks where needed.
- Coordinate across People and the business during a new hire's ramp.
- Support recruiting coordination as needed to keep the candidate-to-employee lifecycle seamless end to end.
Requirements
- 4+ years of experience in onboarding, HR/People Operations, or a similar build-and-run people role, ideally at a fast-growing startup.
- Bias toward action and comfort building systems while operating them.
- Fluency with AI tools and enthusiasm for using them to automate and scale people processes.
- Strong project management instincts and the ability to manage multiple workstreams simultaneously.
- Ability to define metrics, track them, and translate results into a narrative for leadership.
- Excellent written and verbal communication.
- Low ego and high ownership, with willingness to build systems, execute, and contribute wherever needed.
Success Metrics
- A documented, scalable onboarding program that excites new hires and managers.
- Clean, fast, low-friction handoffs from offer acceptance to the first day.
- Cross-functional partners who view the role as a force multiplier rather than a bottleneck.
- Clear metrics and a regular reporting cadence demonstrating the return on onboarding investment.
Skills
AI Tools, Project Management, Onboarding Programs, Hr Operations, People Operations, Workflow Automation, Metrics Tracking, Data Analysis, Recruiting Coordination, Background Checks, Immigration Processes, HRIS
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