Senior Customer Engineer

Responsibilities

• Partner with Account Executives to lead technical discovery, design bespoke architectures, and deliver product demonstrations and proofs of concept across security, networking, and developer platforms.
• Serve as a trusted technical advisor throughout the customer lifecycle, from onboarding through maturity, renewal, and expansion.
• Maintain long-term technical alignment between customer business goals and the product roadmap.
• Carry a variable quota tied to new business acquisition and/or account growth.
• Drive platform adoption, revenue retention, and strategic cross-sell and upsell opportunities using product usage data.
• Lead technical quarterly business reviews for C-level executives, translating platform capabilities into return on investment.
• Use AI agents and internal platforms to automate RFP and security questionnaire responses, sandbox provisioning, and basic telemetry monitoring.

Requirements and Qualifications

• Experience in a customer-facing technical role such as solutions engineering, customer engineering, sales engineering, or forward deployed engineering.
• Broad technical expertise in web security, networking, routing, DNS, DDoS mitigation, cloud infrastructure, and enterprise architecture.
• Experience operating in a quota-carrying or revenue-aligned environment, with knowledge of SaaS metrics, business value translation, and enterprise sales cycles.
• Exceptional presentation and stakeholder management skills, including the ability to connect technical implementation details with C-suite business strategy.
• Bilingual English and Cantonese proficiency.
• Hands-on experience building, deploying, or architecting solutions with Cloudflare’s developer platform and AI ecosystem, including Workers AI and AI Gateway.
• Experience with prompt engineering, large language model orchestration, or retrieval-augmented generation architectures.
• Proficiency in Python, JavaScript, or similar languages for integration scripts, API connectors, and edge computing functions.

Compensation and Benefits

• Competitive base salary.
• Variable commission structure tied to full-lifecycle commercial targets, including new business acquisition, adoption milestones, and account expansion.
• Applicants progressing to the offer stage may be asked to attend an in-person interview at a Cloudflare office or hub.
• The position may require access to information protected under U.S. export control laws.