Professional Services Consultant, Minneapolis

Role Responsibilities

• Serve as a trusted advisor to key enterprise customers, providing technical insights, best practices, and strategic recommendations that support their business goals and drive success with Cloudflare’s solutions, particularly Cloudflare’s Workers and Workers AI platforms.
• Lead architectural discussions, design sessions, and solution reviews to ensure the optimal application of Cloudflare’s offerings in customer environments.
• Diagnose complex technical issues and deliver effective, strategic solutions in collaboration with the support and product teams.
• Design and configure comprehensive, tailored solutions with a focus on Application Security, utilizing Cloudflare Workers to optimize and direct global traffic and Network Security.
• Support the account team by navigating and managing complex configurations heavily reliant on Terraform to ensure seamless operational stability.
• Serve as a high-speed conduit between the customer and internal Cloudflare teams (Product, Support, Engineering), effectively advocating for customer needs and influencing product roadmaps.
• Manage complex, fast-moving technical discussions primarily through Slack, acting as a guide for the customer even when formal calls are difficult to schedule.
• Leverage your deep knowledge of AI/LLM concepts to align Cloudflare’s capabilities with the customer’s AI-focused culture and future technological goals.
• Stay with the account post-migration as a trusted advisor to identify future strategic initiatives, including a transition into Network Security and SASE architectures.

Role Requirements

Must-Have Skills

• 10+ Years of Technical Customer Facing Experience: Proven track record as a technical architect or lead on complex, enterprise-level projects within cloud networks, web infrastructure, or security.
• Application Security Expertise: Extensive and proven knowledge of development platforms such as Cloudflare’s Application Security, Workers and Workers AI, cybersecurity, web performance, and cloud infrastructure.
• Terraform Proficiency: Extensive experience implementing and supporting complex technical solutions using Terraform for infrastructure management.
• High-Stakes Relationship Management: Demonstrated ability to build trust and rapport in challenging environments, remaining flexible and persistent in establishing regular cadences with stakeholders.
• Advanced Communication: Exceptional ability to navigate "Slack-first" communication cultures, providing clear guidance and managing technical threads under pressure.
• AI/LLM Knowledge: A strong technical understanding of and passion for AI/LLM concepts, fitting the culture of a cutting-edge AI-centric organization.
• Technical Background: Strong knowledge of networking protocols, cybersecurity, and industry standards (e.g., Zero Trust/SASE).

Nice-to-Have Skills

• Network Security Background: Experience or strong interest in transitioning application-heavy environments toward comprehensive Network Security and SASE models.
• Scripting & Automation: Proficiency in coding languages beyond Terraform to automate tasks at scale and build proof-of-concept setups.
• Financial Acumen: Experience managing or advising on project-based fund pools to maximize the value of a customer's strategic investment.

Compensation

• This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.
• For Colorado, Hawaii, and Illinois based hires: $167,000 - $230,000
• For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: $184,000 - $253,000
• For Bay Area based hires: $192,000 - $264,000
• Eligible to participate in Cloudflare’s equity plan.
• Benefits include medical, dental, vision insurance, flexible spending accounts, 401(k), short and long term disability, life insurance, flexible PTO, parental leave, and more.