Account Executive, SMB
Owns the full sales cycle for startups and small and medium-sized businesses, including renewals, upsells, product adoption, and new sales. The role requires at least two years of client-facing or sales experience, strong analytical and communication skills, and the ability to work with technical customers and cross-functional teams.
About the job
Responsibilities
- Own contract renewals and lead commercial negotiations to increase and retain existing customer revenue and market share.
- Develop and implement full sales cycle strategies to drive product adoption, net-new product sales, and client retention among existing customers.
- Solve complex client needs and collaborate across product, sales, risk, and operations teams to improve the product.
- Own the full sales cycle from lead to close for startups and small and medium-sized businesses.
- Generate leads through cold calling, blitzing, research, networking, and territory development.
- Deliver a positive experience to every potential user, regardless of deal size.
- Identify users’ pain points and propose appropriate solutions.
- Coordinate with internal teams to support user success.
Requirements
- 2+ years of experience in a client-facing or sales role.
- Ability to understand complex technical ecosystems and build strong relationships with technical customers.
- Ability to drive and close upsell opportunities for additional products in long-term, consultative engagements.
- Analytical ability to manage complex pricing and cost considerations.
- Experience managing projects with input from cross-functional teams.
- Ability to work effectively with a wide range of internal and external stakeholders.
- Ability and motivation to operate in a highly ambiguous, fast-paced environment.
- Superior verbal and written communication skills.
Nice-to-haves
- Prior experience in a sales or customer-facing role at a high-growth technology company.
- Experience with Excel and SQL, or willingness to learn.
Skills
Sales Strategy, Contract Renewals, Commercial Negotiation, Cold Calling, Networking, Upselling, Account Management, Excel, SQL
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