Air Planning Associate
Coordinates air freight capacity, shipment planning, import clearance, and partner operations for the Seoul region. Requires a bachelor's degree, 2–3 years of air freight or logistics experience, strong problem-solving skills, and client service expertise.
About the job
Responsibilities
Export Side
- Manage capacity and fulfillment of charter flights and blocked space with carriers and partners in regions served by Flexport.
- Optimize margins by consolidating shipments to generate free weight and meet requested service levels.
- Coordinate shipment movement with partners.
- Maintain the consol plan, linking the correct flight schedule and buy rate with each shipment.
- Manage day-to-day operations.
- Work with partners, air pricing, and operations teams in different destinations to ensure shipments meet committed service levels.
- Coordinate capacity and shipments with carriers and terminals.
- Ensure cargo is loaded, secured, tracked, and declared according to airline regulations.
Import Side
- Coordinate clearance and de-consolidation of import shipments into the assigned region.
- Resolve exceptions with import partners.
Continuous Improvement and Customer Service
- Work with the technology team to build and enhance the air planning tool.
- Handle customer inquiries and provide information about cargo services.
- Ensure shipments meet relevant regulations.
- Follow up on cargo status and delivery.
- Provide customer service and troubleshoot issues.
Requirements
- Bachelor's degree.
- 2–3 years of experience in air freight forwarding or logistics.
- Demonstrated success in an operational or planning role.
- Hands-on, process-oriented, and structured approach with strong problem-solving capabilities.
- Client service mindset.
- Flexibility to work outside office hours and occasional weekend or night shifts.
- Excellent communication, interpersonal, and organizational skills.
Skills
Air Freight Forwarding, Logistics, Freight Planning, Shipment Tracking, Cargo Operations, Capacity Planning, Carrier Coordination, Import Clearance, Airline Regulations, Customer Service
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