People Ops Manager

What You’ll Do

• Own and improve core people operations processes across the employee lifecycle, from onboarding through offboarding
• Track and report on key people metrics, including review completion, headcount movements, onboarding progress, and other operational indicators
• Design, launch, and refine performance review cycles, calibration processes, and supporting documentation
• Administer and improve people systems, documentation, and workflows across HRIS, payroll, benefits, and employee records
• Help ensure people processes are compliant, well-documented, and scalable across states, teams, and growth stages
• Own employment documentation, policy administration, and coordination with legal or external partners as needed
• Support compensation and promotion cycle logistics, including tracking, documentation, and process coordination
• Partner with managers on employee relations issues, performance follow-up, and organizational changes
• Identify gaps in current people operations workflows and implement simple systems that improve consistency and execution

What We’re Looking For

• 5–8+ years of experience in people operations, HR operations, or a people generalist role in a high-growth startup or scale-up
• Strong experience building and running performance review processes and manager-facing people workflows
• Hands-on systems thinker who enjoys building from scratch and improving workflows
• Proven ability to introduce structure in fast-moving environments without overcomplicating processes
• Solid understanding of employee lifecycle operations, compliance fundamentals, and people documentation best practices
• Highly organized and detail-oriented, with strong operational judgment and follow-through
• Comfortable handling sensitive employee situations with discretion, sound judgment, and professionalism