Account Manager, Flexport Capital

What You'll Do

• Own a portfolio of 40 NAM Capital clients - Consistently connect with the Flexport Capital clients’ C-Suite and serve as customers’ internal Flexport advocate, drive revenue growth for their current Capital products, identify at-risk accounts, and conduct quarterly business reviews.
• Maximize revenue per customer by identifying opportunities for credit line increases, utilization improvement, and cross-sell into additional Capital products, such as term loans and asset based lines of credit.
• Use Flexport's supply chain data as a commercial advantage - shipment patterns, volume spikes, transit times, and commercial invoice data tell a story about when customers need capital. You'll turn those signals into timely, targeted actions to drive sustainable growth.
• Serve as the frontline commercial intelligence for the credit and risk team. Regularly review financial health, repayment behavior, shipment data, and market conditions across the portfolio. Flag early warning signals and partner with credit to drive appropriate actions.
• Build trusted, senior-level relationships with CFOs, Finance Directors, and CEOs at customer organizations, positioning Flexport Capital as a strategic working capital partner - not just a product.
• Collaborate cross-functionally with Demand and Farmer AEs teams to identify room for growth and develop bundled freight-capital propositions, and align on account strategy.
• Contribute to the team's growth playbook - surface insights from your client conversations that inform product, pricing, and go-to-market decisions.

This Role is For You

• Customer-facing experience - you're comfortable owning a commercial relationship end-to-end and driving outcomes in a client-facing setting.
• Commercial drive - you're motivated by growth targets and energized by finding new opportunities within existing relationships.
• Strong communication skills - you can build rapport quickly, navigate objections, and present confidently to stakeholders at any level.
• Proactivity, Ownership, and Adaptability - you thrive in ambiguous, fast-moving environments and are eager to expand your skill set into new domains.
• Financial acumen (a bonus, not a requirement) - familiarity with working capital, financial statements, or credit products is a plus. We'll teach the rest.