Account Manager

Responsibilities

• Own the customer relationship with enterprise grade partners as their primary representative to Lyft for all their business related transportation needs
• Partner with Fortune 500 companies to design, sell and implement custom transportation solutions for their respective passengers (employees, recruits, VIPs, guests, subscribers, etc.)
• Identify and generate additional revenue streams within existing accounts, including up-sells and cross-sells across commuter benefits, events, employee perks, concierge, and corporate travel use cases
• Generate and maintain an active pipeline with meticulous attention to opportunity staging, close dates, revenue forecasts, and deal documentation
• Constantly sell Lyft to stakeholders within client organizations, seeking to uplevel decision maker contacts and ensure a wide list of contacts within various segments of the customer’s organization
• Work with internal cross-functional partners to represent the voice of clients with Product, Engineering, Sales Operations, Legal, Marketing, etc.
• Lead and own recurring check-ins and scalable touch points (including formal QBRs) with clients
• Scalably address roadblocks, tackle challenges, highlight success, and communicate account health updates and best practices
• Collaborate with Marketing team to develop strong and scalable go-to-market collateral and campaigns to execute within clients’ organizations
• Operate in a proactive and entrepreneurial manner with autonomy to plan your own path to success
• Fully understand all of Lyft Business’ products and services, keeping abreast of product changes and how they may impact customers

Requirements

• 3+ years of experience in a customer-facing role (Sales, Customer Success, Business Development experience preferred)
• Must be comfortable working in a sales environment, operating with a sense of urgency and independent spirit
• Ability to communicate effectively (both in writing and verbally) how Lyft’s transportation technologies can offer solutions to complex mobility challenges
• Previous experience working towards a revenue target and building strategies to drive revenue growth within managed portfolio required
• Strong understanding and curiosity of Lyft’s platform and competitive landscape
• Creative thinking to develop out-of-the-box ideas to overcome challenges and objections
• Ability to build proactive business plans and curate playbook on partner ride growth
• Demonstrated success managing large customers and prioritizing workflow accordingly
• Ability to deliver business value to the account and build on strong client relationships

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match
• Discretionary paid time off (salaried team members); 15 days paid time off (hourly team members); 12 observed holidays
• 18 weeks of paid parental leave (biological, adoptive, and foster parents eligible)
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership