Account Manager, Healthcare & Transit Partnerships

Responsibilities

• Serve as the primary relationship owner for a portfolio of healthcare and transit partners, including NEMT brokers, transportation management companies, healthcare API partners, and transit agencies
• Build trusted relationships with key decision makers and operational contacts across accounts, identifying the right stakeholders to drive growth
• Execute against strategies to achieve quarter-over-quarter growth quotas, applying critical thinking to prioritize accounts and opportunities with the highest return
• Conduct regular business reviews with partners, presenting performance data, insights, and recommendations
• Develop a strong working knowledge of Lyft's product suite — including web-based products and API integrations — to effectively match solutions to partner needs
• Actively participate in cross-functional workstreams with Product, Engineering, Compliance, Legal, and Public Policy, bringing partner feedback and perspective to the table
• Lead effective sales meetings with clear goals and defined next steps, qualifying opportunities with strong discovery and follow-through
• Represent Lyft at healthcare, NEMT, and transit industry events and tradeshows
• Assist with RFPs

Requirements

• 3+ years of successful sales, business development, or account management experience, with a proven track record of growing accounts and hitting quota
• Excellent written, verbal, and presentation skills — able to communicate clearly and adapt your message depending on the audience and situation
• High levels of sales persistence, work ethic, and creativity; comfortable running discovery conversations, qualifying opportunities, and following through to close
• Strong analytical curiosity — comfortable using data to understand account performance, identify trends, and surface opportunities
• Ability to understand and absorb new information quickly, particularly in complex or technical product environments
• Comfortable with change and ambiguity in a fast-moving environment; able to problem-solve and prioritize with limited direction
• Team-oriented mindset and the ability to work effectively across a wide range of individuals and functions
• Bachelor's degree required

Nice-to-Haves

• Non-emergency medical transportation, paratransit, healthcare partnerships, or transit/transportation industry experience preferred

Benefits

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match
• Discretionary paid time off (salaried team members); 15 days paid time off (hourly team members); 12 observed holidays
• 18 weeks of paid parental leave (Biological, adoptive, and foster parents eligible)
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership