Account Manager, NA

Responsibilities

• Own relationships with strategic clients, supporting onboarding, growth, optimization, and long-term success on Topsort’s platform.
• Learn how modern retail media and marketplace monetization works — including sponsored ads, auction systems, ad relevance, and performance strategy.
• Work closely with clients to understand their business goals and help translate them into actionable platform strategies.
• Analyze campaign and marketplace performance data to identify opportunities, risks, and growth recommendations.
• Partner cross-functionally with product, engineering, support, and commercial teams to solve problems quickly and drive customer outcomes.
• Lead client conversations, performance reviews, and strategic discussions with confidence and clarity.
• Become a trusted advisor to clients while helping shape the future of retail media infrastructure.
• Thrive in a fast-paced environment where priorities evolve quickly, ownership is high, and learning never stops.

Requirements

• Bachelor’s or Master’s degree or equivalent experience.
• 3+ years of experience in account management, customer success or other client-facing environments.
• Strong communication skills — you can build trust, explain ideas clearly, and communicate confidently with clients and teammates.
• Highly curious and eager to learn complex products, business models, and technology quickly.
• Analytical mindset — comfortable thinking through data, trends, and business problems.
• Strong ownership mentality — you take initiative instead of waiting for instructions.
• Excited by startup environments, fast growth, ambiguity, and building things from the ground up.
• Mission-driven, ambitious, and motivated to grow your career quickly.

Nice-to-Haves

• Deep dive into details: Professionals who are not content with superficial answers and dive deeply into the details to uncover root causes and optimal solutions.
• Team first: A low need for individual recognition, always prioritizing collective results over personal credit.
• You thrive with ambiguity: Exceptional ability to tackle open-ended problems in unstructured environments, turning chaos into structured innovation.
• Adaptability: Willingness to learn, mentor, lead, and follow as the situation demands, fostering growth at all levels.
• Urgency: A disproportionate sense of urgency in execution, while keeping scalability and the creation of replicable processes in mind to ensure long-term success.
• Curiosity: Genuinely curious individuals who can quickly learn difficult concepts and apply them effectively.