Skip to content
HyperboundHyperboundSan Francisco, CA

Mid Market Account Manager

Own a book of mid-market accounts at Hyperbound as the primary post-sale contact. Drive adoption, deliver QBRs linking usage to outcomes, carry quota on GRR/NRR for renewals and expansions, and proactively mitigate churn while building references.

170k – 210k/yr
On-site3+ YOEAccount Management

About the role

What You'll Do

  • Own a book of business across our mid-market accounts, serving as the single point of contact from onboarding through renewal
  • Drive adoption of Hyperbound (Roleplays, Real Call Scoring, certifications, learning modules) in partnership with our Solutions Engineers
  • Build and deliver executive-level QBRs that tie product usage to business outcomes
  • Carry quota on GRR and NRR: renew contracts, expand seats, and upsell modules
  • Identify churn risk early and proactively solve adoption challenges
  • Turn customer wins into references and case studies that fuel future sales

What You'll Bring

  • 3+ years in customer-facing roles, ideally progressing from CSM to AM or a similar hybrid
  • Comfort being measured on revenue as well as customer success, with a track record of renewing and expanding a book (not just keeping customers happy)
  • Ability to run QBRs that connect product usage to business outcomes
  • A builder's mindset: you thrive in fast-paced environments and want to write the playbook, not follow one
  • Strong relationship skills and willingness to travel frequently to be on-site with customers
  • Excitement about being the face of a breakout YC company to some of the world's best-known brands

Bonus points

  • Prior startup, past founder, or high-growth experience

Compensation & Benefits

  • Salary: $170K-$210K OTE structured 60/40, with variable tied to GRR and NRR to reward retention and expansion, plus quarterly adoption bonuses as a kicker.
  • Equity: Meaningful early-stage equity in a Series A company growing 20% MoM
  • Health: Medical, dental, and vision coverage
  • Time off: Unlimited
  • Office: 5 days a week in SF with daily lunches. Commuter and parking benefits

Skills

QBRsCustomer SuccessAccount ManagementgrrnrrSalesforceCRM

Similar roles

Account Management jobs
Rippling

Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)

RipplingNew York, NY +2

Account manager responsible for revenue retention, growth, and expansion of mid-market customers in the Partner Referred channel. Requires 3+ years SaaS account management or quota-carrying customer success experience with a proven track record of exceeding sales targets.

170k – 170k/yr
On-site3+ YOEAccount Management
Rippling

Account Manager- Mid-Market, Growth & Retention (HR Services Channel)

RipplingSeattle, WA +3

Account Manager responsible for revenue retention, growth, and expansion of mid-market customers in Rippling's HR Services channel. Requires 4+ years SaaS account management or quota-carrying customer success experience with a track record of exceeding targets through new product sales and upgrades.

170k – 170k/yr
On-site4+ YOEAccount Management
Rippling

Account Manager- Mid-Market, Growth & Retention (Core)

RipplingSan Francisco, CA +3

Manages mid-market customer accounts for Rippling's HR, IT, and Finance platform, driving retention, expansion, and adoption through proactive engagement, consultative sales, and cross-functional collaboration. Requires 3+ years SaaS account management or sales experience with proven quota attainment.

170k – 170k/yr
Hybrid3+ YOEAccount Management
Scale AI

Engagement Manager, Public Sector

Scale AIWashington, DC

Leads delivery of agentic AI workflows for national security customers, managing relationships, scoping use cases, and coordinating cross-functional teams to exceed AI/ML objectives. Requires TS/SCI clearance, 3+ years stakeholder experience, and onsite availability in DMV area.

166k – 249k/yr
Hybrid3+ YOEAccount Management
Watershed

Account manager, enterprise

WatershedSan Francisco, CA +1

Founding enterprise Account Manager at Watershed, the sustainability platform. Own full post-sale commercial relationships with large companies, drive renewals/expansions, shape product and sales playbooks, and become a climate expert to help customers decarbonize. Requires 5+ years enterprise sales experience and consultative selling skills.

175k – 210k/yr
Hybrid5+ YOEAccount Management