Account Manager, NORAM

Responsibilities

• Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
• Identify and implement strategic opportunities for client growth across a portfolio, prioritizing high-value accounts to maximize impact and revenue.
• Manage client inquiries and resolve issues to improve the online booking experience.
• Oversee client and internal projects from initiation through successful completion, ensuring timely execution.
• Become an expert on FareHarbor and industry trends to provide valuable insights and communicate competitive advantages to clients.
• Grow client revenue by implementing suggestions to increase e-commerce conversion rates.
• Maintain 90%+ SLA compliance by engaging clients regularly, including an average of 30 calls and 3+ hours of talk time per week.
• Retain accounts and mitigate client risk.
• Travel to visit local clients, troubleshoot issues, identify growth opportunities, and present in-person business reviews.

Requirements

• Strong collaboration and teamwork skills, with a willingness to go above and beyond for client and company success.
• Commitment to FareHarbor’s values.
• Proven ability to stay organized and prioritize workload.
• Excellent time management skills.
• Analytical and problem-solving skills, both independently and with guidance.
• Ability to synthesize information and provide clear direction or examples.
• Comfort suggesting changes and offering solutions to achieve client and company goals.

Nice-to-haves

• Experience with Google Analytics or Looker Studio.
• Experience with SEMrush.
• Experience with Microsoft Clarity.
• Experience in the tourism or SaaS industry.
• Experience with SEO optimization or website optimization.

Compensation and Benefits

• $29.17/hour–$43.77/hour, plus 10% bonus potential.
• Medical, dental, and vision coverage.
• 26 vacation days, 10 sick days, and 12 paid holidays per year.
• Global leave benefit.
• 22 weeks of paid parental leave.
• 2 weeks of paid grandparent leave.
• Extended care and bereavement leave.
• Life insurance.
• 401(k) with employer matching.
• Social hours, events, and team-building activities.
• Educational opportunities.
• Wellness benefits, including a Headspace subscription and wellness webinars.
• Work-from-home assistance.
• Hybrid-friendly work environment.
• Paid volunteer hours.