Senior Partner Operations Change Management Strategist

Responsibilities

• Own, mature, expand, and operate existing change management processes with internal teams and product/banking partners
• Support day-to-day relationship management with bank partners for new feature and product launches
• Build knowledge base for partnerships and framework for internal teams to support new feature development
• Onboard and train Mercury employees on external tools or dashboards
• Work with risk and compliance to create scalable reporting and feedback processes
• Collaborate with engineering and product to launch features and grow programs
• Work with marketing to track changes and deliver roadmaps to external stakeholders
• Gain exposure to teams from Audit to Legal
• Help strategically grow Mercury’s network of financial relationships and deepen programs

Requirements

• 7+ years experience in financial services or banking operations, with at least 3 years supporting bank partnerships
• Confident building relationships and serving as operational go-to for change requests with bank partners
• Strong organizational skills and attention to detail
• Highly collaborative and attuned to partner expectations
• High-quality bar for work
• Empathetic
• Calm under pressure while multitasking
• Creative within constraints
• Strong product sense and technical inclination
• Clear communicator across teams
• Comfortable owning time-sensitive reporting and deadlines
• Motivated to automate processes with tools

Compensation

Target base salary:

• NYC, Seattle, LA, SF: $142,400 - $178,000
• Other US locations: $128,200 - $160,200

Includes equity and benefits.