GTM Operations, Sustainability Advisory & Services

Responsibilities

• Build the staffing, capacity, and forecasting models that turn business data into clear resourcing recommendations and inform budgeting and staffing decisions across services and advisory.
• Own the dashboards, models, and reporting infrastructure that track the health of the services business, surfacing problems and strategic takeaways and giving leadership real-time visibility into utilization, capacity, and delivery quality.
• Ship AI-first operational workflows and internal tooling that change how the team plans, staffs, and delivers day-to-day, turning manual processes into systems that scale.
• Run the operating cadence - weekly capacity and resource reviews, customer assignments, and workload management - to keep cross-team execution on track.
• Design and improve the delivery processes behind a high-quality, repeatable services operation, identifying opportunities, developing hypotheses, and executing tightly scoped projects end-to-end.
• Drive the strategic planning process - OKR setting, business reviews, and long-range planning - and lead complex, multi-workstream initiatives from conception through implementation to shape investment priorities and roadmaps.
• Partner with Services leadership to drive the key decisions, hold teams accountable to their targets, and keep the organization delivering against its KPIs and the services mission.

Requirements

• 5-7 years in management consulting and/or strategy and operations at a high-growth B2B SaaS company, with a track record of owning complex workstreams end-to-end.
• Proven success driving operational excellence; you've built repeatable systems from design through implementation and optimization, and you hold strong opinions about what best-in-class operations looks like.
• Expert-level modeling and data analysis; you've used data to generate insights across a broad range of business problems and can explain what the numbers mean to any audience.
• AI is already embedded in how you work, and you have a point of view on where it changes how operations teams run. Experience with Claude Code, Cursor, or similar tools is a strong plus.
• Hands-on with Salesforce, SQL, and BI tools like Sigma or Looker, and you build your own systems while knowing when to bring in engineering for the bigger lifts.
• High ownership and a bias to action; you bring structure to ambiguity, translate strategic objectives into executable plans, sweat the details, and are tenacious about getting to the bottom of things.
• Excellent communication and stakeholder management skills; you can influence without direct authority and keep multiple priorities aligned across busy cross-functional partners.

Nice-to-Haves

• Experience operating or scaling a professional services or delivery organization.