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OpenRouterOpenRouterUnited States

Customer Engineer

The Customer Engineer partners with account executives on enterprise sales cycles by leading technical discovery, architecting solutions, delivering demos, and addressing objections. The role requires 5+ years in sales or solutions engineering with strong software, API, or cloud infrastructure experience.

160k – 190k/yr
Remote5+ YOESales Engineering

About the role

Responsibilities

  • Lead technical discovery calls to understand prospects' AI/ML architectures, use cases, and requirements.
  • Develop expertise in OpenRouter products and solutions and apply them to business problems.
  • Assess technical fit, including API integration, model requirements, data residency, and compliance.
  • Design and deliver customized product demonstrations.
  • Create demos and manage proof-of-concept environments.
  • Partner with account executives throughout the sales cycle, from discovery through close.
  • Respond to proposals and customer technical questions.
  • Present at customer meetings, QBRs, and executive briefings.
  • Address technical objections and competitive positioning.
  • Support contract negotiations involving technical terms, SLAs, and implementation timelines.
  • Provide Product and Engineering feedback on feature requests, competitive gaps, and market requirements.
  • Contribute to product roadmap prioritization based on customer needs.
  • Stay current on AI/ML trends and the competitive landscape.

Requirements

  • 5+ years of experience as a Sales Engineer, Customer Engineer, Solutions Engineer, or Solutions Architect in B2B SaaS, API, or infrastructure platforms.
  • Strong technical background with hands-on experience in software development, APIs, or cloud infrastructure.
  • Excellent presentation skills and the ability to explain complex technical concepts to varied audiences.
  • Strong problem-solving skills and the ability to architect solutions under pressure.
  • Customer-first mindset with a genuine desire to help customers succeed.

Nice-to-haves

  • Experience in a sales engineering role related to AI/ML technologies, LLMs, or machine learning platforms.

Skills

AI/MLAPIsCloud InfrastructureSoftware DevelopmentLLMsMachine LearningB2B SaaSdata residencyComplianceslas

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