Technical Account Executive

Responsibilities

• Work high-intent inbound opportunities from enriched, segmented enterprise logos and high-growth companies.
• Build on existing playbooks - validate, iterate, and scale what works.
• Run experiments across messaging, timing, and channels to find repeatability.
• Expand existing customers by identifying accounts that could benefit from higher tiers or additional products.
• Prevent churn by distinguishing accounts worth saving from natural lifecycle churn.
• Be the voice of the customer internally - feeding learnings back to product, marketing, and success.
• Document everything - your learnings become the playbook the team builds on.

Requirements

• You've built before. You know what it's like to operate without a finished playbook and have built out a new role, team, or function from zero.
• You're customer-obsessed. Genuinely curious about customers' problems. Comfortable working with deeply technical infrastructure engineers and newer developers alike.
• You think like a scientist. Hypotheses, tests, measurements, iteration.
• You document and share. You write things down and make the whole team smarter from your work.
• You're technical enough. You can hold a credible conversation about infrastructure, APIs, and email deliverability.
• You care about craft. You notice sloppy details. You believe sales can and should be done with the same care as great product.
• You’re comfortable with travel. Conferences, prospect on-sites, team events.

Compensation

• $160,000 - $220,000 USD OTE (base + variable), commensurate with experience.