Learning Operations Specialist — Contractor

Scope of Services

LMS Administration & Systems

• Administration and maintenance of Sana LMS, including course configuration, learner access, group management, and content publishing
• Monitor and validate learner data feeds from Workday to ensure accurate synchronization within Sana
• Configure and maintain automations that support onboarding workflows and training assignments
• Troubleshoot LMS issues including training assignments, automations, and integrations
• Define and recommend key metrics for new course and program launches in Sana
• Build and maintain reporting dashboards in Sana Insights
• Create dashboards that surface survey results in real time
• Collect and consolidate training data from third-party courseware providers and incorporate into Sana reporting
• Manage relationships with third-party courseware vendors, including contract tracking and content library maintenance

Program Operations & Logistics

• Support program logistics including enrollment, scheduling, and coordination for learning programs
• Support phased rollouts of Sana and Udemy, including launch preparation, post-launch troubleshooting, learner communication, and recommending iterative improvements
• Manage the TD communications and production calendar and coordinate launch support for new programs, courses, and initiatives
• Create and maintain process documentation, SOPs, and playbooks
• Support the creation of QA checklists and content standards for decentralized content creators

Learner Support & Team Collaboration

• Respond to LMS support inquiries submitted through agreed-upon channels within agreed-upon response timeframes
• Respond to support inquiries with a friendly, responsive, and solutions-oriented approach
• Surface patterns from learner support inquiries and recommend process or content improvements
• Collaborate with internal teams including IT, People Tech, and team leads
• Contribute to admin, execution, and launch work as part of a small team
• Adapt hours and availability around program launches and key milestones

Desired Skills & Experience

• Previous experience delivering projects or managing operations within Learning and Development, Talent Development, or People Operations functions
• Demonstrated ability to manage multiple concurrent workstreams and deliver against defined project timelines
• Proven experience implementing, administering, or managing a Learning Management System (LMS)
• Experience troubleshooting LMS workflows, automations, and integrations
• Demonstrated experience applying AI tools (e.g., ChatGPT, Claude, Gemini) to accelerate delivery of operational work including communications, documentation, and data analysis
• Demonstrated ability to identify issues and surface recommendations proactively
• Strong experience with reporting and data analysis within LMS platforms
• Demonstrated ability to manage client communication and inquiry management on project engagements
• Experience creating and maintaining process documentation and SOPs
• Ability to deliver independently against a defined scope of work

Bonus Points

• Experience with Sana LMS
• Experience working with HRIS integrations such as Workday
• Experience managing third-party courseware integrations and vendor relationships
• Experience supporting program logistics, enrollment operations, or learning program launches
• Experience defining launch metrics and building reporting dashboards or data visualizations within LMS platforms