Senior Product Manager - Messenger

Responsibilities

• Own product management for Messenger, Fin’s core business messaging and customer engagement channel.
• Research customer problems through data analysis, qualitative research, and direct customer interactions.
• Define and manage the roadmap, including what should be built, when, and why.
• Collaborate with engineering and design to envision, build, and ship product improvements.
• Use AI to improve product management efficiency and accelerate development.
• Measure product impact quantitatively and qualitatively during beta and after release.
• Maintain product quality and ensure releases deliver high-quality software.
• Partner cross-functionally on go-to-market strategy and execution.
• Lead through strong communication, ownership, influence, and alignment.

Requirements

• Demonstrated impact, drive, and potential; no minimum years of experience is required.
• Ability to understand, frame, and articulate complex customer problems using qualitative and quantitative inputs.
• Experience defining and communicating compelling product roadmaps.
• Strong product judgment, balancing customer needs, business impact, and technical constraints.
• Ability to collaborate deeply with engineering and design teams to ship effective solutions.
• Understanding of AI systems and large language models, including feasibility and trade-offs.
• Technical fluency with APIs, SaaS infrastructure, low-code tooling, and system architecture.
• Outcome-oriented approach to product development and measurement.
• Excellent communication, ownership, leadership, and influencing skills.

Benefits

• Benefits and programs supporting health and wellbeing, family, time away from work, and financial future.
• Offerings vary by location according to local practices and requirements.
• Hybrid work policy with employees expected to work in the office at least three days per week.