Product Specialist

What you'll do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Who you'll be

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
• Technical background - STEM degree and/or experience working with highly technical products or teams, or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity
• Strong communications skills and attention to detail
• Comfortable communicating and building relationships with technical and non-technical stakeholders

This is a great fit if you...

• Enjoy being hands-on with customers and detailed product implementations
• Want to work as part of a small, fast-moving team
• Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions
• Want to work on something new. The biggest product and company decisions still lie ahead of us
• Enjoy the uncertainty and unpredictability that comes with an early stage company
• Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions
• Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering