Mid-Market Solutions Engineer

Responsibilities

• Own the technical customer journey from pre-contract evaluation through pilots, onboarding, conversion, and continued adoption.
• Understand customer goals, identify high-value use cases, and establish clear success criteria.
• Lead technical onboarding and adoption for developers through training and enablement sessions.
• Recommend relevant features and best practices based on each customer’s technical environment.
• Investigate and diagnose issues across customer environments, repositories, integrations, and development workflows.
• Resolve technical issues directly or collaborate with engineering on deeper support needs.
• Identify recurring customer friction and build scalable processes, resources, and product improvements.
• Communicate customer feedback and technical observations to product and engineering teams in an actionable form.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field.
• 2–3 years of professional experience in software engineering, solutions engineering, technical consulting, implementation, or another customer-facing technical role.
• Strong understanding of software development fundamentals, including source control, development environments, debugging, testing, and modern engineering workflows.
• Ability to read and troubleshoot code across different languages, frameworks, and technology stacks.
• Proven ability to identify, diagnose, and resolve complex technical issues in customer environments.
• Strong analytical, written, and verbal communication skills.
• Ability to explain technical concepts, build trusted customer relationships, and collaborate across engineering, product, sales, and customer success teams.
• High learning velocity, strong ownership, and a proactive approach to problem-solving.

Compensation and Benefits

• No compensation information provided.