Implementation Engineer

Responsibilities

• Lead the implementation process for newly acquired clients, ensuring a smooth onboarding experience
• Collaborate with the sales team to understand client requirements and provide technical insights during the post-sales phase
• Develop and manage project plans, timelines, and deliverables to meet client expectations
• Create and deliver technical product demonstrations tailored to specific business needs
• Coordinate with internal teams to address technical questions and provide necessary support throughout the implementation process
• Conduct customer training sessions and develop support materials to facilitate the adoption of our solutions
• Gather customer feedback post-implementation and relay it to the product development team for ongoing enhancements
• Stay informed about industry trends and technological advancements in FinTech and AI to inform project strategies
• Collaborate closely with Customer Success Managers to identify upsell opportunities, pinpoint training gaps, and create materials for client support

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience in implementation, preferably in software or startup environments
• Basic understanding of AI technologies and their applications in the FinTech industry
• Technical skills in SQL, Node.js, and React
• Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
• Problem-solving aptitude and a customer-centric mindset
• Proven ability to work collaboratively within a team and independently in a fast-paced environment
• Familiarity with project management methodologies and tools is a plus

Benefits

• Health Care Plan (Medical, Dental & Vision)
• 401(k)
• Life Insurance
• Unlimited Paid Time Off
• 9 paid Holidays
• Work From Home
• Free Food & Snacks (for those in Orlando, FL)