Manages relationships with Mid Market employer clients for Hinge Health's digital MSK care platform, driving adoption, renewals, expansion, and retention through data-driven insights and cross-functional collaboration. Requires 2+ years client-facing experience and strong communication skills.
77k – 139k/yr
Remote2+ YOECustomer Success
About the role
Responsibilities
Own day-to-day relationships with Mid Market employer clients to maximize value from the Hinge Health platform.
Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical teams.
Drive adoption, secure renewals, expand product offerings, and turn clients into advocates.
Ramp up on product, tools, and client lifecycle; manage book of business independently.
Drive enrollment communications campaigns to meet annual goals.
Craft data-driven stories for clients, achieving 95%+ opt-in rates.
Ensure 100% client retention with 9+ NPS scores.
Recruit clients into First Movers program and fulfill sales/marketing requests.
Expand product adoption across full suite.
Serve as onboarding buddy and establish best practices.
Qualifications
Basic:
2+ years in client success, account management, or client-facing role.
Manage book of business across client lifecycle using tools for deadlines/deliverables.
Build relationships with diverse stakeholders (clients, consultants, health plans, partners).
Tell stories with data from reports and present recommendations.
Strong written/verbal communication and presentation skills.
Preferred:
Experience at high-growth/startup and navigating ambiguity.
Familiarity with employee benefits, digital health, healthcare ecosystem.
Data integration proficiency and advanced Excel skills.
Experience with client success platforms (e.g., Gainsight, Salesforce).
Strategic client-facing operator supporting enterprise account executives by leading cross-functional initiatives, driving client retention and growth, and improving internal processes for a fast-growing digital health company.
77k – 139k/yr
Remote2+ YOECustomer Success
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