Enterprise Customer Success Manager managing key broker accounts at DAT. Drive adoption, provide training, resolve issues, and collaborate cross-functionally to ensure value realization and retention for freight marketplace customers.
75k – 113k
Remote1+ YOECustomer Success
About the role
Responsibilities
Develop customer engagement plans using internal tools and data, identify gaps in usage, and drive adoption.
Provide training and enablement on DAT’s product suite and services to communicate value and support customer needs.
Collaborate with internal stakeholders and bring in appropriate resources to support customer success.
Proactively resolve client issues or concerns, acting as a customer advocate.
Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.
Requirements
1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
Strong interpersonal and communication skills with a customer-first mentality.
Excellent problem-solving and multitasking abilities.
Highly organized and able to manage several initiatives simultaneously.
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