Senior Forward Deployed Engineer
Delivers voice AI solutions to enterprise clients by leading projects from prototype to production, building full-stack integrations with Python/JavaScript, and bridging technical and non-technical stakeholders. Requires 2+ years customer-facing technical experience and strong communication skills.
About the job
Key Responsibilities
- Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
- Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
- Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools).
- Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
- Scope projects, resolve blockers, and align teams with concise updates.
- Codify reusable patterns into tools or platform components.
- Translate field feedback into actionable product and GTM recommendations.
Requirements
- 2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).
- Excel at communication & explaining complex technical concepts to non-technical audiences.
- Have delivered systems in fast-paced, ambiguous settings.
- Write production-grade code (Python, JavaScript, or similar).
- Understand LLM-powered systems and their impact on user experience.
- Proactively manage risks and maintain momentum under pressure.
Compensation & Benefits
- Cash: $180k - $300k
- Equity: Provided
- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit
- $200/month wellness reimbursement
- $300/month commuter reimbursement
- $75/month phone bill reimbursement
- $50/month internet reimbursement
Skills
Python, JavaScript, LLMs, Voice Ai, Crm Integrations, Erp Integrations, Full-Stack Development
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