Retell AIRedwood City, CAFeb 20

Senior Forward Deployed Engineer

Delivers voice AI solutions to enterprise clients by leading projects from prototype to production, building full-stack integrations with Python/JavaScript, and bridging technical and non-technical stakeholders. Requires 2+ years customer-facing technical experience and strong communication skills.

180k – 300k/yr

On-site2+ YOESolutions Architecture

About the role

Key Responsibilities

Lead end-to-end delivery of projects using Retell's voice agent platform - from prototyping to production, communicating progress and risks clearly.
Become go-to experts on building voice AI solutions, especially LLM prompting tips & tricks.
Build full-stack integrations (Python, JavaScript) with enterprise tools (e.g. CRMs, ERPs, scheduling tools).
Partner with sales to engage clients to gather requirements, prototype demos, and present system designs.
Scope projects, resolve blockers, and align teams with concise updates.
Codify reusable patterns into tools or platform components.
Translate field feedback into actionable product and GTM recommendations.

Requirements

2+ years in customer-facing technical roles (e.g., Solutions Engineer, Technical PM, Customer Success/Support engineer, Ex-founder).
Excel at communication & explaining complex technical concepts to non-technical audiences.
Have delivered systems in fast-paced, ambiguous settings.
Write production-grade code (Python, JavaScript, or similar).
Understand LLM-powered systems and their impact on user experience.
Proactively manage risks and maintain momentum under pressure.

Compensation & Benefits

Cash: $180k - $300k
Equity: Provided
100% coverage for medical, dental, and vision insurance
$70/day DoorDash credit
$200/month wellness reimbursement
$300/month commuter reimbursement
$75/month phone bill reimbursement
$50/month internet reimbursement

Skills

PythonJavaScriptLLMsVoice AiCrm IntegrationsErp IntegrationsFull-Stack Development

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