Account Manager SMB

Responsibilities

• Proactively engage customers through key lifecycle events, including go-live, benefits renewal, executive business reviews, and contract renewal.
• Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach.
• Navigate strategic sales processes by building relationships with multiple external and internal stakeholders through remote and in-person meetings.
• Negotiate and coordinate customer procurement and contract execution.
• Build and manage a pipeline of subscription cross-sales, product upgrades, and contract renewals to monthly targets.
• Develop broad knowledge of current and new products by executing customer adoption playbooks and prospecting.
• Partner with product, support, and customer operations teams to ensure customer success, secure long-term commitments, influence the product roadmap, and increase operational efficiency.
• Act as a proactive and strategic partner to customers, tailoring approaches to maximize product adoption.

Requirements

• 2+ years of SaaS experience in account management, sales, or quota-carrying customer success.
• Track record of consistently meeting and exceeding quota through new product sales and upgrades.
• Competitive and creative drive with the ability to think outside the box to close deals.
• Ability to run consultative discovery and demo meetings and manage a structured sales process.
• Proven success building and maintaining long-term commercial relationships.
• Highly effective communication and relationship-building skills.
• Strong organization, self-motivation, attention to detail, and follow-through.
• High integrity and enthusiasm for building a company for the long term.
• Willingness to challenge the status quo and improve broken processes.

Compensation and Benefits

• $125,000 on-target earnings (OTE), with a 60/40 base-to-commission split.
• Benefits and equity.
• Commission is not guaranteed.