Air and Ocean Operations Associate
Coordinates air and ocean freight shipments in Tokyo, managing documentation, invoicing, customer requests, and carrier or subcontractor relationships. Requires a logistics-related bachelor’s degree, 1–2 years of freight forwarding experience, and fluent Japanese with good English communication skills.
About the job
Responsibilities
- Execute end-to-end air freight shipments, including receiving bookings and coordinating with shippers, consignees, agents, airlines, trucking partners, terminals, and internal teams.
- Enter shipment data into systems, create files, complete MAWB and HAWB documentation, and ensure accurate, timely file handling.
- File AMS documentation and submit EDI messages, including FHL and FWB, as required.
- Invoice clients and agents, and review and approve subcontractor invoices accurately and on time.
- Provide customer service by following up on requests, claims, and feedback, and arranging appropriate shipment solutions.
- Escalate irregularities and operational issues, and provide feedback on subcontractor standards and services.
- Ensure compliance with international shipping regulations, company policies, and customer SOPs.
- Prepare customer statistics and reports and support special requests for system improvements.
- Maintain accurate, up-to-date system data and meet operational KPIs.
- Collaborate with account managers, customers, and customs teams to ensure smooth operations and a strong customer experience.
- Identify and suggest process improvements to increase efficiency and quality.
- Support teammates and take on additional operational tasks as needed.
Requirements
- Bachelor's degree in logistics, supply chain, business, or a related field.
- 1–2 years of experience in air operations or a related freight forwarding or logistics role.
- Fluent Japanese and good written and spoken English communication skills.
- Detail-oriented, structured, and eager to learn global supply chain operations.
- Customer-focused, responsive, and professional when handling calls and inquiries.
- Flexible and open to working weekends.
Compensation and Benefits
- Training and development from global experts.
- Opportunity to develop expertise in air freight operations, including imports, exports, and intermodal shipping.
- Hands-on experience with international logistics systems, carriers, customs, and warehouses.
- Career growth opportunities into Senior Associate, Team Leader, or Account Management roles.
Skills
Air Freight, Freight Forwarding, Supply Chain Operations, Mawb, Hawb, Ams, Edi, Fhl, Fwb, International Shipping Regulations, Customer Service, Kpi Reporting
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