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CloudflareCloudflareUnited States

Digital Customer Engineer

Technical pre-sales role leading discovery, demos, POCs, and solution design for Cloudflare customers. Drives scaled onboarding and adoption programs while translating complex security and networking capabilities into business outcomes. Requires 3+ years presales experience, strong Internet fundamentals, and scripting skills.

Salary not listed
Hybrid3+ YOESales Engineering

About the role

What You’ll Do

  • Lead technical discovery and validation across a high volume of pre-sales opportunities: demos, proof-of-concepts, RFP/RFI, and solution design.
  • Drive scaled onboarding for new customers through standard playbooks, group sessions, and self-serve resources.
  • Run 1:many adoption and consumption programs (webinars, digital events, office hours, and targeted campaigns) to help customers get more value from Cloudflare.
  • Translate complex technical capabilities into clear outcome-driven solutions.
  • Develop and maintain reusable demo assets, scripts, and reference solution designs to scale team effectiveness.
  • Stay current on Cloudflare products, Internet technologies, and competitive landscape.

Requirements

  • 3+ years in a technical presales, solutions engineering, consulting, or related role.
  • Strong knowledge of Internet fundamentals (HTTP/S, DNS, TLS, networking concepts, APIs).
  • Experience with Zero Trust frameworks, SASE architectures, or cloud security platforms.
  • Hands-on experience with scripting or development (Python, JavaScript, Go, Bash) and comfortable with APIs/CLIs.
  • Proven ability to engage customers directly: running demos, whiteboarding solutions, handling objections, and explaining complex concepts clearly to both technical and business audiences.
  • Comfortable using modern productivity and AI tools to scale personal output across a high volume of accounts.
  • Comfortable working across multiple markets and time zones in the APAC region.

Nice to Have

  • Prior experience with SaaS security, CDN, networking, or developer platform vendors.
  • Hands-on knowledge of cloud providers (AWS, Azure, GCP) and modern app architectures (serverless, containers, microservices).
  • Understanding of common application security risks (e.g., CSRF, XSS, SQLi) and mitigation strategies.
  • Experience with regulatory or compliance frameworks (SOC-2, PCI DSS, HIPAA, GDPR).
  • Track record of building reusable assets such as demo environments, reference architectures, or presales tooling.
  • Experience with customer adoption, onboarding, or scaled Customer Success programs.

Skills

Zero TrustSasePythonJavaScriptGoBashAWSAzureGCPHttpDNSTlsAPIsCloudflare

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