Hardware Technical Program Manager, Infrastructure Partner Operations

Key Responsibilities

• Own operational engagement with third-party infrastructure providers, ensuring consistent execution against operational commitments, SLAs, and performance expectations.
• Develop operational governance frameworks with strategic partners, including business reviews, operational scorecards, escalation processes, executive reporting, and performance improvement plans.
• Define, track, and continuously improve key operational metrics related to infrastructure availability, deployment execution, incident response, operational health, service quality, and partner performance.
• Build dashboards and reporting mechanisms that provide clear visibility into partner operational performance, risks, trends, and areas requiring executive attention.
• Drive cross-functional coordination between OpenAI teams and external infrastructure providers to resolve operational issues, remove execution blockers, and improve delivery outcomes.
• Lead operational escalations involving infrastructure availability, deployment execution, hardware operations, capacity delivery, or service performance, ensuring timely resolution and clear executive communication.
• Establish repeatable operating rhythms with external partners, including weekly operational reviews, executive business reviews, service reviews, action tracking, and long-term improvement initiatives.
• Partner with Capacity Planning, Hardware Operations, Networking, Deployment, Reliability Engineering, and Supply Chain teams to ensure external infrastructure providers remain aligned with OpenAI’s operational priorities.
• Identify systemic operational risks across partner organizations and proactively drive corrective actions that improve long-term operational effectiveness.

Qualifications

• 7+ years of experience in Technical Program Management, Infrastructure Operations, Cloud Operations, Service Delivery, or Technical Account Management within large-scale infrastructure environments.
• Experience managing operational relationships with external infrastructure providers, cloud service providers, hardware vendors, or strategic technology partners.
• Strong understanding of hyperscale cloud infrastructure, data center operations, infrastructure delivery, or large-scale distributed systems.
• Experience developing operational KPIs, SLAs, service health metrics, dashboards, and executive reporting for complex technical organizations.
• Demonstrated success leading cross-functional operational programs involving both internal stakeholders and external partners.
• Strong program management skills with the ability to drive accountability across organizations without direct authority.
• Excellent written and verbal communication skills with experience presenting operational performance to senior technical and executive leadership.
• Bachelor's degree in Engineering, Computer Science, Information Systems, Operations, or equivalent practical experience.

Preferred Skills

• Experience managing cloud infrastructure operations within organizations such as Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI), or other hyperscale cloud providers.
• Experience leading operational governance, service delivery, customer success engineering, technical account management, or infrastructure operations for enterprise cloud customers.
• Strong understanding of service-level agreements (SLAs), operational KPIs, incident management, escalation processes, root cause analysis, and continuous service improvement methodologies.
• Experience building executive dashboards, operational scorecards, business review frameworks, and data-driven performance reporting.
• Familiarity with infrastructure operations supporting GPU infrastructure, AI infrastructure, high-performance computing (HPC), or hyperscale data center environments.
• Experience managing complex cross-company technical relationships while balancing customer priorities, engineering constraints, and operational execution.
• Proven ability to influence senior stakeholders across both internal teams and external partner organizations without direct authority.
• Experience driving continuous operational improvements through metrics, process optimization, and structured governance.