Education & Enablement Associate, Enrollment

Responsibilities

New Hire Onboarding, Assessment, and Nesting

• Manage the comprehensive Enrollment Specialist onboarding program, including company onboarding and job-specific enrollment workflows and operations training.
• Lead live, virtual training sessions throughout onboarding and ramp-up.
• Develop clear, engaging materials for virtual and live training.
• Create knowledge checks, assignments, and evaluations to assess knowledge retention and graduation readiness.
• Provide targeted coaching to close skill gaps before full ramp.

Ongoing Education and Learning & Development

• Partner with the E&E Team Lead to design, build, and evolve ongoing education programs for Enrollment Specialists.
• Facilitate continuing education and professional development training.
• Coach and support training coordinators in facilitation and coaching skills.

Enrollment Handbook and Job Aids

• Own and maintain the Enrollment Handbook and Learning Management System (LMS).
• Create e-learning modules, presentations, SOPs, and job aids.
• Partner with subject matter experts to keep training content accurate as products, workflows, and processes evolve.
• Support process documentation and knowledge-base updates.

Cross-functional Partnership

• Partner with the Enrollment quality team, Enrollment Specialist team leads, and managers to identify training needs and performance trends.
• Translate insights into enablement materials and targeted coaching priorities.

Requirements

• 4–7 years of experience in training curriculum development or instructional design, preferably in healthcare, insurance, or medical support.
• Experience working within an enrollment team or similar patient-facing administrative healthcare function.
• Experience developing and delivering instructor-led and self-paced or virtual training programs.
• Familiarity with onboarding processes, especially in regulated environments.
• Knowledge of HIPAA and healthcare compliance standards.
• Bachelor's degree preferred; Education or Healthcare-related fields preferred but not required.
• Experience with data, spreadsheets, reports, and measuring training effectiveness.
• Ability to collaborate with Enrollment Management, team leads, HR, Compliance, Operations, and IT.
• Strong process improvement, communication, listening, facilitation, coaching, and organizational skills.

Compensation and Benefits

• Non-exempt, full-time position.
• Pay rate: $70,000–$80,000 annually.
• Must be located within the lower 48 United States due to contractual limitations related to accessing protected health information.
• Medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.