Product Deployment & Operations
Owns end-to-end customer deployments for Phoebe's AI scheduling platform, mapping workflows, training teams, driving activation, and partnering with product/engineering to resolve blockers and improve processes. Requires 1-5 years in operations or consulting with strong ownership and customer presence.
About the job
Responsibilities
- Own end-to-end deployment for new Phoebe customers, from kickoff through successful launch
- Lead customer onboarding with clear agendas, structured follow-up, and strong command of next steps
- Work directly with agency operators to understand scheduling workflows, communication patterns, systems, pain points, and operational blockers
- Train agency owners, administrators, schedulers, and operators on how to use Phoebe in their day-to-day workflows
- Drive customers toward meaningful activation by ensuring Phoebe is used for real operational work
- Track launch readiness, open blockers, customer risks, and adoption signals
- Partner closely with Product, Engineering, Sales, and Support to troubleshoot issues and resolve customer blockers
- Translate repeated customer issues into product feedback, internal process changes, documentation, and playbooks
- Use customer data, usage signals, and qualitative feedback to identify risk and prioritize interventions
- Identify opportunities to automate, standardize, and improve the deployment process
- Help define what excellent customer deployment looks like at Phoebe
Requirements
- 1–5 years of experience in consulting, banking, operations, technical implementation, or another high-intensity environment
- Strong ownership and urgency; you follow through without needing to be chased
- Ability to understand messy operational workflows quickly and turn them into clear plans
- Strong customer presence; you can lead structured calls, set expectations, and handle objections
- Excellent written communication; you can turn messy conversations into useful docs, checklists, and internal updates
- Comfort working cross-functionally with Product and Engineering to troubleshoot issues and improve the product
- Data-informed mindset; you can use usage signals, customer feedback, and operational patterns to assess risk
- High adaptability and comfort navigating ambiguity in an early-stage company
- Willingness to get in the weeds while also improving the system
Skills
Customer Onboarding, Workflow Mapping, Implementation Management, Cross-Functional Collaboration, Product Feedback, Data Analysis, Process Automation, Technical Troubleshooting, Playbook Development, Risk Assessment
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